Do you remember that feeling when you bought your first car? The excitement? The anticipation? That is how you should feel every time you buy a car. “Buying a car doesn’t have to be stressful. It should be enjoyable and easy,” says Spencer Rayner, marketing manager for Township Chevrolet in Summerside.
As with any large purchase, it is important to deal with someone that is knowledgeable in the products they sell. Purchasing a car is no different, in fact, it is especially important because many people may not know exactly what they want or even need.
“Highly trained and experienced product specialists can make the car-buying experience seamless from the moment you step on the lot to the moment you drive your new car home,” Rayner says. “Our staff is not only knowledgeable about all of our cars, but they are able to help you determine exactly what type of vehicle will best suit your lifestyle,” he adds.
With more than 300 new and pre-owned cars on their lot, the largest selection in P.E.I., helping people find exactly what they want, when they want it, is something Rayner says they specialize in and something that is key for everyone who works at the dealership from sales and service to the finance and administration departments.
But the car-buying experience doesn’t stop there, he says. Once you find the right car, it will need regular service and maintenance, which can be time consuming for many people, especially when they have other commitments during the day.
“Have you ever wished you could get an oil change after work or on the weekend? Most service departments close at five on weekdays and aren’t even open on weekends, which is why we have made it a point to extend our service hours,” Rayner explains. “It’s all about our customers and what is convenient for them — that’s what is important to us.”
Extended hours means you don’t have to worry about changing your schedule to fit in an oil change, he says. In fact, you don’t even need an appointment. “We always have enough staff to handle our Service Express customers, as well as all of our scheduled appointments,” Rayner says, which means customers can simply drive in and they will service your car without all of the hassle and wait.
“For us, having a lifetime customer, not a onetime customer, is the priority,” Rayner says. “Purchasing a car is just the beginning of the customer-dealer relationship we strive to build. We want our customers to feel welcome, appreciated and comfortable every time they come in.”
In fact, the car-buying experience should always be all about you, what you need, what works for you. Since taking over of the dealership in 2015, Adam Toner has made it his mission to change the way we buys cars. He has grown the business from 34 staff to more than 70 people, which means there are more products specialists, more service members, more finance managers, all of which work all hours to ensure you always gets what you need, when you need it.
To start your new car-buying experience visit, www.townshipchev.com or drop by the dealership at 34 Water Street East Summerside.