CHARLOTTETOWN – A Charlottetown customer contact centre is about to launch a major expansion and the only fear the company has is that they may not find enough employees to fill the job openings.
Atelka is adding 200 new customer contact jobs in Charlottetown. The company hopes it will be able to fill the positions.
Atelka has just announced they will be hiring 200 new people for its Charlottetown location after it acquired a new client – one of Canada’s largest wireless communication companies.
Founded in 2003, Atelka provides customer services, including customer support, telemarketing, technical support and backoffice services. It purchased what was once the Resolve call centre at 50 Watts Avenue in Charlottetown in 2010.
Michael Vineberg, chief executive office for Atelka, says there could be a lot more than 200 new jobs created in Charlottetown if his company can find workers. He said they have the space, the trainers and the technology.
All they need now is the workers, he added.
“The results delivered from our Charlottetown team is a key factor in us getting this new business,” said Vineberg.
“Our agents have created this opportunity, and we’re thrilled to return so many job opportunities back to the Charlottetown community.”
Prince Edward Island may have the highest unemployment rate in the country.
Still, finding staff to work at the Charlottetown customer contact centre has been a challenge.
To help recruit Islanders, the company has recently launched their “Jobtopia Is On” campaign to market the 200 new positions, plus the benefits and opportunities of joining the company.
In an interview from the company’s Montreal headquarters, Vineberg said they offer salaries of up to $11.20 an hour, bonuses and commission as well as group health benefits after six months of employment.
The ideal candidate, Vineberg added, has strong listening skills, is organized, has computer skills and the energy to succeed.
“The results delivered from our Charlottetown team is a key factor in us getting this new business,” Michael Vineberg, chief executive office for Atelka
“We’re proud to offer a fun, team environment with continuous training and learning initiatives, plus real growth opportunities,” added Vineberg.
“Without a doubt, we believe Islanders will be excited about the work we’ll be doing for this new large client.”
Vineberg said he could not name the client.
Charlottetown Mayor Clifford Lee congratulated Atelka on the expansion.
“We are excited to see that they have created over 200 new jobs within the local economy, and are proud to see businesses growing and expanding in the capital city,” said Lee.
To help fill these 200 jobs in the timeframe needed, Atelka is offering a $150 signing bonus for any new employee who submits their resume by the end of Sunday, Oct. 27, and is hired for a full-time position.
“Since moving to Charlottetown, we’ve had quite a great deal of success in recruiting top notch talent to help us manage our client’s customer care needs,” said Vineberg. “With this good news, we are looking forward to adding even more of that top notch talent to our team.”