Mount Sinai Hospital presents Karen McGibbon Award of Excellence
Gwenn Rayner, daughter of Ron and Carol Rayner, Central Bedeque, was recently presented with a Karen McGibbon Award of Excellence – Seymour Schulich Honorariums 2013, at Mount Sinai Hospital in Toronto
The award recognizes outstanding effort and commitment of staff members who excel in providing quality service and are role models in their field, named for a former human resources employee who put the needs of others ahead of her own during her 25-year career, and coordinated the hospital’s original staff recognition program.
Rayner is an anesthesia assistant and respiratory therapist who was nominated by her peers and selected based on criteria related to the hospital’s core values.
She is technically proficient and a real team player, according to the award citation, but it is her personal touch when dealing with patients that make her stand out. Whether it is calming a patient in the operating room, or reassuring an expectant mother, or supporting parents in the neonatal intensive care unit, Rayner has a unique human touch that helps make the hospital a more welcoming, effective and efficient place.
Rayner is known to be a consistent, calming force when dealing with patients, especially those facing serious surgery. Her caring and concern extend to patients’ families so that no one is left out.
She has shown amazing ability to find common ground with patients of all backgrounds and personalities, using humour and the right words to connect Karen McGibbon Award of Excellence citation for Gwenn Rayner
She has shown amazing ability to find common ground with patients of all backgrounds and personalities, using humour and the right words to connect.
Her methods have even led to the use of less medication for anxiety, leading to more positive experiences for patients.
Rayner also encourages staff who might be feeling strain. Her philosophy is that it doesn’t take much to show a little kindness to encourage or touch someone in need. This has been passed on to students she has supervised and to staff she has worked with, who then try to keep her example in mind when interacting with patients.
Rayner’s level of care and attention to the needs of patients and their families is something that is commented on again and again by those who have observed her in action, the citation states.
Rayner currently resides in Don Mills, Ontario, with her husband, Andrew Good, and children, Ryan and Lauren.